CDL COURSE ENTRY FORM


Author: Laura Wait/SUNY
Last modified by: Laura Wait/SUNY
Composed: 01/20/2009 10:43 AM
Curriculum Committee Approval Date:
Modified: 01/30/2018
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Course Number: (prefix) BME (number) 214234 ESC 2.0 Course number: MGMT-4020 MGMT-4020Managing the Service Sector Operation

Name: Managing the Service Sector Operation
Datatel Title: (30char) Managing the Service Sector

Area Coordinator: Anant Deshpande Department Code: 10FI Team: BME

Liberal Study? NO Level: UPPER Credits: 4 Prerequisite? YES
General Education Course? NO GenEd Approval Term/Year:

GenEd Area 1: Fully or Partially:
GenEd Area 2: Fully or Partially:



Pre-registration Information?
Course will be offered (for online course descriptions, proposed offerings for by term views and web views)
Fall 1		Course will be offered (for final term listings, online registration, online bookordering, web views)
Fall 1
First Term Offered: 2009SP (Required Format: YearTerm - i.e., 2005SP)
Last Term Offered in Print Version:
Title Changes: This course was renamed effective the May 2010 term and was formerly offered as Service Management.
AC Changes: Changed from Desiree Roberts TO Anant Deshpande effective SP1 '18 term. Catalog updated 1/30/18. LWait
BK Number:

Description: This course will provide students with a broad understanding of services. The course content is an ideal study for expanding a BME concentration in Management, Business Administration or Business Management. Industries covered include retail, private practices such as law and healthcare, transportation, entertainment and others. Eighty-five percent of the jobs in the US economy are in the Service Sector. Specifically, the purpose of this course is three-fold. First, the content is designed to expand the student’s understanding of services as a science. Core to the concept of services is the customer, who, unlike the manufacturing customer, participates in the service delivery. Therefore, the design and execution of the service process with customer’s needs and desires considered is essential. Second, the essence of this study is to teach students how to recognize the working elements of a service operation. Lastly, information technology is a critical component of services. Gaining an understanding of the focus of technology in services will be an underlying theme throughout the course.

Prerequisites: Management Principles or equivalent knowledge and Accounting 1 or equivalent knowledge.

Generic:



Major Course Area
Business Management and Economics		Minor Course Area
Management		SLN Disciplines
Management
Additional Course Requirements
 Undergrad Certificate Association:


6




Required Booknote:

Optional Booknote:


Archive Course:

genedcode for dpplanner:

genedfull area for dpplanner: