Course Description:
This course will provide students with a broad understanding of services. The course content is an ideal study for expanding a BME concentration in Management, Business Administration or Business Management. Industries covered include retail, private practices such as law and healthcare, transportation, entertainment and others. Eighty-five percent of the jobs in the US economy are in the Service Sector. Specifically, the purpose of this course is three-fold. First, the content is designed to expand the student’s understanding of services as a science. Core to the concept of services is the customer, who, unlike the manufacturing customer, participates in the service delivery. Therefore, the design and execution of the service process with customer’s needs and desires considered is essential. Second, the essence of this study is to teach students how to recognize the working elements of a service operation. Lastly, information technology is a critical component of services. Gaining an understanding of the focus of technology in services will be an underlying theme throughout the course.
Prerequisites: Management Principles or equivalent knowledge and Accounting 1 or equivalent knowledge.
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